Terms of Use

Instagram Social Monitoring — Terms of Service

Effective Date: 9/1/2026 Last Updated: 9/1/2026

1. About These Terms

These Terms govern use of the Instagram coverage-monitoring application (the "App") operated by Isetta, LLC ("Isetta," "we," "us," or "our"), a limited liability company organized under the laws of New York with offices at 267 Ainslie St, Apt 1, Brooklyn 11211.

The App is an internal tool used by Isetta in the course of providing public relations and marketing services. It is not available to the general public and has no consumer sign-up.

By connecting an Instagram professional account to the App, you ("you" or "Client") agree to these Terms. These Terms supplement, and do not replace, the services agreement between you and Isetta. If there is a conflict between these Terms and that agreement, the services agreement controls.

2. What the App Does

The App reads publicly posted Instagram content in which your connected Instagram professional account has been tagged or mentioned, identifies whether the posting account was one Isetta previously contacted on your behalf, and records matching coverage for reporting purposes.

The App does not post, publish, comment, send messages, or otherwise interact with any Instagram user on your behalf.

3. Connecting an Account

To connect an account you must hold an Instagram professional (Business or Creator) account, be authorized to grant access to that account on behalf of the brand it represents, and have a current services agreement with Isetta.

You may disconnect the App at any time through Instagram: Settings → Website permissions → Apps and websites. Disconnection halts all further data collection immediately.

4. Your Responsibilities

You agree that:

  • The information you provide about your brand and its Instagram accounts is accurate and that you are authorized to provide it;

  • You will not use the App, or coverage data produced by it, in any manner that violates Meta's Platform Terms, Instagram's Terms of Use, or applicable law;

  • You will not attempt to access the App's underlying systems, credentials, or the records of any other Isetta client.

5. Service Limitations

We will use reasonable care in operating the App. You acknowledge that:

  • The App depends on Meta's Instagram Graph API, which we do not control. Coverage may be missed where Meta does not make it available to us, where a post is deleted, or where account settings prevent access.

  • Instagram stories are ephemeral. Where a story is not captured at the time it is posted, it cannot be recovered afterward.

  • Coverage records are provided for reporting purposes. They are not warranted to be complete or error-free and should not be relied upon as the sole basis for any commercial decision.

We do not guarantee uninterrupted availability of the App.

6. Privacy

Our handling of personal information in connection with the App is described in our Instagram Coverage Monitoring Privacy Policy [LINK TO PRIVACY POLICY]. Where we process personal information on your documented instructions, the data protection terms of our services agreement with you apply.

7. Intellectual Property

The App, including its code and configuration, is and remains the property of Isetta. Coverage records produced for you are provided in accordance with our services agreement.

Content collected from Instagram remains the property of the accounts that posted it. Nothing in these Terms transfers any rights in that content to you or to us. Use of collected media in your own marketing may require separate permission from the creator, which is your responsibility to obtain.

8. Suspension and Termination

We may suspend or terminate access to the App if these Terms are breached, if our services agreement with you ends, or if required by Meta or by applicable law. Upon termination, collected data is handled in accordance with our Privacy Policy and our services agreement with you.

9. Disclaimers

EXCEPT AS EXPRESSLY STATED IN OUR SERVICES AGREEMENT WITH YOU, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISETTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE APP.

Isetta's total liability in connection with the App is limited as set forth in our services agreement with you.

Nothing in these Terms limits liability that cannot lawfully be limited.

11. Changes

We may update these Terms. Where changes are material, we will provide reasonable notice and update the "Last Updated" date above.

12. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. The state and federal courts located in [COUNTY], New York have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

13. Contact Us

If you have questions about this Policy or our privacy practices, or if you wish to exercise any of the rights described above, please contact us via email at: privacy@isetta.co